At Furniture Discounts Store, we’re committed to making your shopping experience seamless from delivery to returns. Our policy is designed with your convenience in mind while ensuring the quality of our furniture, home decor, and unique gifts.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to certain remote areas in Asia and other locations.

Easy Returns & Exchanges

We want you to love your purchase! If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order number) is required

Non-Returnable Items

For health, safety, and customization reasons, we cannot accept returns for:

  • Personalized or monogrammed items (including certain gift ornaments)
  • Food & Drink products
  • Opened candles
  • Clearance or final sale items (marked as such on product page)

Simple Return Process

Follow these steps to initiate your return or exchange:

Step 1: Contact our customer service team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Step 2: Wait for our response (within 2 business days) with return instructions and RMA number

Step 3: Securely package the item in its original packaging with all accessories

Step 4: Ship your return to:

Furniture Discounts Store Returns
3529 Center Avenue
Fresno, US 93706

Important: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please allow additional time for your bank or credit card company to complete the transaction. Original shipping fees are non-refundable.

Exchange Process

For exchanges, follow the same return process and specify your replacement item in your email. If the new item:

  • Costs more: You’ll need to pay the difference
  • Costs less: We’ll refund the difference

We’ll ship your replacement once we receive and process your return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for shopping at Furniture Discounts Store – where quality furniture, charming home decor, and delightful gifts meet exceptional service!