At Furniture Discounts Store, we want you to be completely satisfied with your purchase of quality furniture, home decor, and gifts. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging, tags, and accessories must be included
  • A proof of purchase or order number is required
Non-Returnable Items: Due to the nature of certain products, we cannot accept returns for:
  • Personalized or monogrammed items (including certain gift ornaments)
  • Food & Drink products (for health and safety reasons)
  • Opened candles (for safety reasons)
  • Clearance or final sale items (marked as such on product page)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Wait for Approval: Our team will respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our warehouse at:
    Furniture Discounts Store Returns
    3529 Center Avenue
    Fresno, US 93706

    Note: You are responsible for return shipping costs unless the return is due to our error.

  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 5-7 business days.

Return Shipping Options

You may choose any shipping carrier for returns, but we recommend using a trackable service as we cannot be responsible for lost return packages. Original shipping fees are non-refundable.

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please allow additional time for your bank or credit card company to complete the transaction.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. In your email, specify the replacement item you’d like
  3. If the new item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

We’ll ship your replacement item once we receive and process your return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Email Template

Use this template to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Furniture Discounts Store Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) to return: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Quantity: Please let me know the next steps for processing this request. Thank you, [Your Full Name] [Your Contact Information]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

We appreciate your business and want to ensure your complete satisfaction with every purchase from Furniture Discounts Store!