Welcome to Furniture Discounts Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Store

What kind of products does Furniture Discounts Store offer?
We specialize in affordable, quality furniture and home decor items to help make your house a home. Our product range includes:
  • Bedroom furniture and living room pieces (chairs, recliners, coffee tables)
  • Home decor items (candles, figurines, glassware, gift ornaments)
  • Unique gifts (stuffed animals, Itty bittys®, keepsake ornaments)
  • And much more to complete your living space!
Who is Furniture Discounts Store designed for?
Our store caters to:
  • First-time homeowners furnishing their space
  • Budget-conscious shoppers looking for quality at affordable prices
  • Gift-givers seeking unique presents
  • International customers (we ship worldwide with some exceptions)
Our straightforward delivery options and value pricing make us ideal for anyone looking to refresh their home without breaking the bank.

Product Questions

How can I be sure about product quality before purchasing?
All our products undergo strict quality checks before shipping. While we don’t currently offer samples, our 15-day return policy allows you to inspect items risk-free after delivery.
Do you offer assembly services for furniture?
Currently, we don’t provide assembly services. Most of our furniture comes with clear instructions for easy self-assembly. For complex items, we recommend consulting a professional.
Are your stuffed animals safe for children?
Absolutely! Our classic and interactive stuffed animals meet all international safety standards for children’s toys. Always check age recommendations for specific products.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
  1. Standard Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 days after dispatch
  2. Free Shipping (orders over $50 via EMS) – 15-25 days after dispatch
Processing time is 1-2 business days before dispatch.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International customers should note:
  • All prices are in USD
  • You’re responsible for any customs fees or import taxes
  • Delivery times may vary slightly by destination
  • We cannot ship to PO boxes
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our warehouse. Use this tracking number with the carrier’s website (DHL, FedEx, or EMS) for real-time updates.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return:
  1. Contact our customer service at [email protected]
  2. Provide your order number and reason for return
  3. We’ll guide you through the return process
Items must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. International refunds may take longer depending on your bank.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store complete payment information on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
  • Track order history
  • Save favorite items
  • Enjoy faster checkout

Customer Service

How can I contact customer service?
We’re here to help! Reach us at:
  • Email: [email protected]
  • Phone: [Your Phone Number]
  • Mail: 3529 Center Avenue, Fresno, US 93706
Response time is typically within 24 business hours.
Do you offer price matching?
Currently, we don’t offer price matching. However, our prices are already competitively low to provide the best value to our customers.

Still have questions? Our team at Furniture Discounts Store is committed to making your shopping experience as comfortable as the furniture we sell. Don’t hesitate to reach out!

Happy decorating!

The Furniture Discounts Store Team